Return Policy

 We, here at Feathers N Fur, want you to be completely satisfied with your purchase. If for some reason you are not satisfied we will do our best to fix the issue as quickly as possible and to the best of our ability.

 

 

If a Credit (no cash refunds will be given) is requested, it must be done within 14 days from date received. Product must be in new condition with original tags and/or packaging. Please return item(s) to:

 

Feathers ‘N Fur

Attn: Return Department

220 W Kings Hwy Suite G

Eden, NC 27288

 

Returns can be sent in the mail or returned to our brick and mortar location at this same address. Returns brought into the shop will be done for STORE CREDIT ONLY. NO cash refunds are issued in shop.

*Shipping fees will not be refunded.

Please include a copy of your original receipt to insure proper credit.

A credit will not be issued if product is damaged, used or otherwise not in the new condition in which you received it.

A credit can not be issued for perishable food/treat items. If you are not completely satisfied with one of these products please contact the company directly. Their contact information is usually on the container and they should be able to assist you.

Items returned after 14 days will incur a 15% restocking fee deducted from your return. If an item must be returned after the 14 days please consider donating the item to your local shelter. If an item is returned that is not in new condition or a credit is not grantable the item will be donated to our local shelter or rescue on your behalf.

If you receive a damaged or defective item it must be reported within 3 days of receipt of product. We reserve the right to replace either in part or whole the item as the remedy. If a replacement is not available, shipping and item cost will be refunded. If claims are made after the 3 day limit we will do our best to rectify the problem but we do not guarantee a refund.

All clearance, perishable items and beds are final sale only. Please note: we can NOT accept open bags of food or treats due to state health regulations. If they are returned they will be donated to the local shelter on your behalf and no refund will be granted. Please make measurements and purchases wisely.

All carriers need to be returned in original packaging and in new, unused condition. A store credit will be issued for damaged carriers for like product. No refunds will be offered. *If product appears to be used in any way it will be donated to a local rescue on your behalf.

 

 

 

Return Policy

Return Policy

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